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Consumer-to-business ADR structures

Abstract:

This policy brief addresses the difficulty consumers face when trying to resolve minor disputes with business, for which the courts prove too slow and costly. It comes in response to the EC proposed legislation in November 2011 for an EU-wide alternative dispute resolution mechanism.

By consolidating the emerging alternative dispute resolution systems, the policy brief proposes a new model to both enable consumers to effectively enforce their rights, and to help identify problems an...

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Publication status:
Published
Peer review status:
Peer reviewed

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Institution:
University of Oxford
Research group:
CMS/Swiss Re Research Programme on Civil Justice Systems
Role:
Author
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Institution:
University of Oxford
Department:
Social Sciences Division - Faculty of Law - Socio-Legal Studies,Centre for
Role:
Author
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Institution:
University of Oxford
Department:
Social Sciences Division - Faculty of Law - Socio-Legal Studies,Centre for
Role:
Author
Series:
Foundation for Law, Justice and Society policy briefs
Publication date:
2012-01-01
URN:
uuid:ddfe1fa4-7739-4662-92b8-e3c7a6f7a2a0
Local pid:
ora:6916
Language:
English
Subjects:

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